Pensjonat Bliss · guest information
House rules & FAQ
The key rules of your stay in one place. If something is missing – call us: +48 601 084 352.
New
Electronic door locks – no waiting for keys
We are switching to electronic locks. Your room or apartment opens with a code. We will text you the arrival details and your door code before you arrive.
Please give us your current mobile number when booking.
Questions
You often ask
Can I bring my pet?
Yes, small dogs are welcome by prior arrangement – ___ PLN per night. Please let us know when booking.
How do I confirm my booking?
Your booking is confirmed by paying a deposit of 30% of the price within 3 days – by BLIK to 601 084 352 or by bank transfer. The balance is paid on arrival.
What if I need to cancel?
If you cancel up to 14 days before arrival, we refund the deposit or move it to another date. For later cancellations the deposit is non-refundable. Bookings made through portals (e.g. Booking.com) follow the portal’s terms.
Do you have a baby cot?
Yes, we provide a travel cot free of charge. Mention it when booking and we will have it ready.
I’ll arrive late in the evening – what about the keys?
You won’t need keys – your room opens with a code. We will text you the code and arrival details before you arrive. If you’ll be very late, just let us know in advance.
Is there parking?
Yes – there is gated, monitored parking for guests at the guesthouse.
Can I check in earlier?
Check-in is from 3 pm and check-out by 10 am. If the room is free, we are happy to let you in earlier or check out later – just ask before you arrive.
House rules
Pensjonat Bliss house rules
§ 1. General
- These rules apply to all guests of Pensjonat Bliss and the cottage at ul. Bystrzycka 28. By making a booking you accept them.
- The rules are available on our website and at the guesthouse.
§ 2. Check-in and check-out
- Rooms are available from 3 pm on the day of arrival until 10 am on the day of departure.
- Early check-in or late check-out is possible by arrangement, subject to availability.
- We may ask to see an identity document at check-in.
§ 3. Booking and payment
- Bookings can be made online, by phone or by e-mail.
- A phone or e-mail booking becomes binding once a deposit (30% of the price) is paid within 3 days. The balance is due on arrival.
- If you cancel up to 14 days before arrival, the deposit is refunded or moved to another date; for later cancellations the deposit is forfeited.
- A spa tax is added to the price in accordance with the Polanica-Zdrój town council resolution (___ PLN per person per night).
§ 4. During your stay
- Quiet hours are from 10 pm to 7 am.
- Smoking, including e-cigarettes, is not allowed in rooms and apartments. A cleaning fee applies if this rule is broken (___ PLN).
- For safety reasons, heaters, cooking appliances (other than in the kitchenette) and open flames, including candles, are not allowed in the rooms.
- Non-registered visitors may stay at the guesthouse until 10 pm.
- Pets: small dogs by prior arrangement (___ PLN per night); owners are responsible for any damage and for cleaning up.
- Guests are liable for any damage caused in the room or on the premises. A fee applies for a lost key (___ PLN).
- When you go out, please close the windows and lock your door. We are not liable for valuables left unattended.
§ 5. Children, garden and parking
- Children must be supervised by an adult on the premises, including the playground.
- The car park is gated and monitored, but not guarded – we are not liable for vehicles or items left in them.
§ 6. Complaints and personal data
- Please tell us about any problem straight away during your stay so we can help on the spot. You can also send a complaint to info@blisspolanica.pl within 14 days of departure; we will reply within 14 days.
- How we process personal data is described in our privacy policy.